Delivery of Services
All plan services will be delivered digitally via the internet within 1–7 business days from the date the order is placed.
G-Tech Support
Phone: 7086348188
Email: info@gtechsupport.net
Address: 561 Dempster St, Mt Prospect, IL 60056
Refund & Cancellation Policy
We offer a 60-day money-back guarantee on all new purchases. If you are not completely satisfied with our services, you may request a refund within 60 days of purchase.
Refunds may be issued either as a credit or a direct deposit to the original payment method, and will be processed within 60 working days.
Please review the details below to understand how refunds and cancellations are handled:
When Refunds Are Issued
Refunds may be granted in the following situations:
1. Non-Delivery of Service
If you do not receive the delivery email due to email provider issues, please contact our Billing Department.
Claims must be submitted in writing within 60 days from the delivery date. After this period, the service will be considered delivered and downloaded.
2. Download or Unzipping Issues
If you experience difficulty downloading or unzipping the product, please contact Technical Support.
If no support request is made within 60 days, we may consider the product successfully delivered and decline a refund.
3. Major Defects
If a product contains major defects, report the issue to Technical Support.
We will attempt to resolve the issue within 72 hours. If we cannot fix the issue in this time, a full refund may be issued, or a replacement product may be provided at your choice.
Please note: temporary access to your server may be required for troubleshooting. Failure to provide access may delay resolution and affect refund eligibility.
4. Product Not as Described
If the product does not match its description, contact Technical Support within 60 days and provide clear evidence.
Refunds will not be granted for issues based on personal expectations or preferences.
Refund Terms
Refunds are processed only after approval and are issued to the original payment method.
We reserve the right to deny any refund request if the claim does not meet our policy requirements.
Children Policy
Only persons 18 years or older may use our products.
We do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information, please contact us immediately. We will remove the information and cancel the order.